Cooker Parts UK

Terms/Conditions

Privacy Policy

www.cooker-parts.co.uk  DO NOT SELL/GIVE YOUR DETAILS TO OTHER COMPANIES

We use information about you to process the transactions that you undertake.

To do this, we hold information about you in our records.

More details of what we do with your information are set below:

The information that we hold about you will be used to make your payment. Your information is recorded in our database, and maybe held on computer and other media after your purchase.
We may use your information to search your record at one or more sources in order to check your identity.
We may share the information that we hold about you with third parties to protect ourselves, our customers and others, against fraud.
We will not use any of the information that we hold about you for market research, statistical analysis, profiling and other such similar activities.
We will not use information about you to give you details of our services or other products by post, telephone and email, and will not disclose information about you to other organisations which may use it for the same purpose.


DATA PROTECTION ACT 1998
If you request in writing, you are entitled to a copy of the information we hold about you. You are entitled to ask us to amend any inaccurate details or, in some instances, to remove them. If you have any queries about this or have any questions or concerns about our privacy policy, you can contact us at enquiries@cooker-parts.co.uk   

Contact Details

 

If you wish to speak to us with any enquiries please do not hesitate to contact us: Mr Paul Bennett 31 / 33 Cunliffe Street Chorley Lancashire PR7 2BA Tel: 01257 267788 Fax: 01257 271699 Email: enquiries@cooker-parts.co.uk  

Refund Policy

Our trading name is www.cooker-parts.co.uk  
31/33 Cunliffe Street
Chorley
Lancashire
PR7 2BA
Tel: 01257 267788
Fax: 01257 271699

We sell spare parts for the repair of domestic appliances. All prices will be displayed including VAT and carriage charges within the UK, We will endeavour to deliver spare parts within 5 working days of the order being placed (subject to stock). Spare parts provided are guaranteed for 12 months from the date the part was received. If the part should prove to be faulty within this period then please return to us for a replacement.  We will need some form of proof of the date when you ordered and/or paid for the faulty part. We will refund your money within 30 days of your correspondence stating your wish to cancel your order being sent. The cost for returning the goods must be met by the consumer unless the goods are faulty, incorrect or because of unsuitable substitution by ourselves. In this case we will meet the cost of return usually by sending a pre-paid address envelope to you.  If you order a part without speaking to us first & the part turns out to be incorrect we reserve the right to apply a 15 percent handling charge if you return the part to us.  If you have notified us of a problem with the goods, we will (at the consumers option) either make good any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund to you the amount paid by you for the goods in question. The company will not be liable for losses that were not foreseeable to both parties when the contract was made, for losses that were not caused by any breach on the part of the supplier or for business losses and/or losses to non consumers. This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.  (ALL RETURNS MUST BE ACCOMPANIED BY A PURCHASE TRANSACTION ID NUMBER). This will be on your Original confirmation E-Mail for the purchase.

 

About us
Our family business was established in 1971. Our technical staff were trained by Hoover Ltd, Servis Ltd and Norweb Electricity Co. This training enables us to correctly identify customers requirements and ensures speedy service.

Gas Spares

Please remember it is required by law that the fitting of gas-carrying parts is carried out by a qualified  gas fitter.

Satisfied Customers

A quick note to say how very pleased I am with the service you provided recently.  Asked to confirm you had the right part on Friday morning, confirmed, part dispatched Friday afternoon, received Saturday morning (in N Ireland) and fitted before lunchtime.  Worked.  What more could I have asked.  Consequently I am happy to recommend your organization and the excellence of your service.  Thank you. 

Bill Hamilton-Sturdy

 

Hi there at Cooker parts,

Fantastic service from you guys, ordered at 16:43 yesterday, on my cooker at 09:56 today.
I will certainly use again and will be happy to recommend.

                     All the best,
                     Bill.

Hello you sent me some cooker rings they are spot on thank you for you for sending them so quickly.  so i am just sending this email to say thanks

from Mr R Davis

Thanks for the prompt service, part has arrived today.
Cheers,

Thomas Bryce.

I received the oven door yesterday, this is just to say many thanks for all your help over the past couple of weeks, it was nice to be finally able to use the oven properly, first time since boxing day!!
Thanks again, Jenni

Dear Sir,
Many thanks for the replacement 6 inch ring that you sent us last week.
The extended version is a perfect fit.  Can I just say a huge thank you for the excellent service you have offered in relation to these rings. It has restored my faith that some people do offer good service these days and will go to any length to help. Once again,

                    Many thanks,
                    James Maddox.

Thank you very much. Your service was excellent, from placing my order to receiving the goods 3pm friday-7am saturday. Cooker fixed in time for breakfast.

I. Harrison

Dear Mr Bennet.
I am pleased to advise that the HOB Ring ID: PNCS59 arrived safely at 8am this morning.
Thank you very much for a very efficient service.
                    Sincerely,
                   
George Englefield-Bishop

Thanks for your very fast and efficient service.  The ring came the day after I ordered it, well packed and presented.  I got it fitted to my cooker at the weekend and it's perfect.

Keep up the good work!!
Thanks.
                     Ann





We stock products manufactured by Arrow, AEG, Bosch, Beko, Hotpoint, kuppersbusch, Zanussi, Ariston, Arthur Martin, Atag, B&Q, Balay, Banquet, Belling, Blomberg, Burco, Candy, Canon, Colston, Creda, Cygnet, De Dietrich, De Longhi, Electrolux, English Electric, Etna, Fagor, Flavel, Gaggenau, Gorenje, Homark, Hotpoint, Hygena, Indesit, Jackson, Kuppersbusch, Micromark, Moffat, Neff, New World, Philips, Proline, Rosetti, Samet, Scholtes, Smeg, Stoves, Teka, Thorn, Tricity, Westinghouse, Whirlpool, Zanussi, zanker